Billing

The Billing section allows you to view and manage your billing information. Billing is organized by Admin account. This is where you can link a credit/debit card (1) to your account and check your cloud credits transaction records (2).

How is billing handled?

Charges are taken from the available credits in your billing account. You can increase this balance manually by selecting “Add to credit balance” within your billing account settings, or set up auto-recharge to handle it automatically when deploying resources.

To launch billable services like virtual machines or networks, a minimum credit amount must be added to your billing account.

If your credits balance reaches $0.00, all your resources will be removed. To avoid disruptions, we suggest enabling auto-recharge.

Cloud Credits: Payments are processed using credits, and you have the flexibility to top up your account balance whenever needed with your default payment card.

Note: Default cards are displayed as lime-colored stripe-patterned damascus card, similar in above image.

What happens to my account if I don't pay an invoice?

If an invoice remains unpaid after we've made 2 attempts to charge the card on file, we may suspend your account.

Upon suspension, your active instances might be terminated, and your stored files could be removed without any warning. Ultimately, all your instances will cease operation, and your persistent storage file systems will be erased.

Additionally, your access to Zeupiter Cloud will be revoked indefinitely, leading to potential legal consequences including debt collection efforts and possible lawsuits against you.

How are refunds given?

Refunds are issued as credits that can be applied towards future cloud services but cannot be converted into cash or used for acquiring other Zeupiter products. These credits have a validity period from the date they are awarded.

It's important to note that these credits are not transferable and are governed by the terms outlined in the Zeupiter's Terms of Service.